FAQs – Müller Rice

When does the promotion start & finish?

The main daily promotion opens on 12th November 2017 and closes on 25th February 2018. There is then an additional catch-all prize draw which opens on 26th February 2018 and closes on 31st March 2018.

Who is eligible to enter?

All entrants must be a resident of the UK or ROI aged 18 or over.

How do I enter?

You will need to purchase a promotional pack of Müller Rice (4 or 6-pack) & then visit www.mullerrice.com. Here, you will need to enter the unique code from inside the wrapper of your promotional pack, along with your contact details (full name, address (including postcode if applicable), valid email address and telephone number) and answer a qualifying question correctly.

What is a promotional pack?

A promotional pack” is a Müller Rice 4 or 6-pack flashed with “Win a Mini Basketball Hoop & Ball. 100 to be won Every Day!’ The promotion is running on the following variants:

  • Müller Rice (4 x 180g pack): Strawberry; Original
  • Müller Rice (6 x 180g pack): Apple & Raspberry; Original & Strawberry; Red Fruits (Strawberry & Cherry); Going the Distance.

What retailers are stocking the promotional packs?

The promotional packs are available at all major grocery retailers across the UK and ROI, whilst stocks last and subject to availability.

Where can I find my promotional code?

Codes are printed on the inside of the outer wrapper of promotional 4 packs and 6 packs of Müller Rice. It will be 8 digits long and made up of a combination of letters and numbers.

I can't read my promotional code, what should I do?

If your unique promotional code is illegible due to a genuine printing problem, please email consumers(at)muller.co.uk

My promotional code doesn't work, what should I do?

Please make sure that you are entering the promotional code without any spaces and copying the characters exactly. If your code still isn’t working or is illegible, please email consumers(at)muller.co.uk. Please allow 3 working days for us to respond to your query.

I don’t have access to the internet; can I still enter the promotion?

Internet access and a valid email address are required to enter the promotion. Only online entries will be accepted.

How many times can I enter?

Promotional codes can only be used once. You can only enter once per day and there is a maximum of 12 prizes per person.

What can I win?

In the daily promotion and catch all draw you can win a mini basketball hoop & ball.

How big is the mini basketball hoop & ball?

The hoop’s approximate measurements are 230mm x 180mm.

How many prizes are there to be won?

There are a total of 16,000 mini basketball hoops & balls to be won. 10,600 are available to be won during the main promotion and 5,400 in the additional catch all draw.

How are prizes awarded?

Prizes have been randomly pre-allocated and linked to “winning moments” throughout the main promotional period. There are 100 winning moments each day during the main promotion. Entrants who submit a valid entry and are the first to enter on the winning moment or who are closest to enter after the moment has passed will be determined as a winner. Prizes for the catch all draw will be allocated via a random draw from all unsuccessful daily entries and catch-all entries received between 26th February 2018 and 31st March 2018. The final catch all draw will take place on 3rd April 2018.

How do I know if I have won?

If you have won a prize in the main promotion you will automatically be notified on screen and receive an email. If you have won a prize in the catch all draw, we will email you using the details provided when you entered.

How long will it take for my prize to arrive?

Prizes will usually be received within 28 days of your win notification. If you haven’t received your prize after this period of time, please email consumers(at)muller.co.uk

Will I need to sign for my prize?

Winners are not required to sign for their prizes. Prizes will be sent via standard class post to the address provided on your entry form and will not require a signature. If winners are not at home when the postman attempts delivery, they may receive a card to collect their prize from their local Post Office. If it is not collected within the specified time, Royal Mail will return the package to the sender.

Are the prizes suitable for a child to play with?

We recommend that children should be supervised by an adult. The mini basketball hoops and balls are not suitable for children under 3.

Who do I contact for more information?

Please email consumers(at)muller.co.uk or for further information or please view the full Terms and Conditions.