FREE Mini Basketball Hoop & Ball Promotion FAQs

  1. When does the promotion start & finish?

    The promotion opens at 00:00 BST on Monday 3rd October 2016 and closes at 23:59 GMT on Friday 24th February 2017.
  2. When can I claim my Mini Basketball Hoop and Ball?

    Mini Basketball Hoops and Balls can be claimed by collecting codes from participating Müller Rice promotional 6 packs and 4 packs. You need to collect codes worth 12 points in total before you can claim. The closing date for claims is 24.02.17.

  3. What is a Promotional Pack?

    A “Promotional Pack” is a 4 pack (4 x 180g) or 6 pack (6 x 180g) of Müller Rice flashed with “FREE MINI BASKETBALL HOOP & BALL … when you collect 12 points from promotional packs”.

  4. Which retailers are stocking the Promotional Packs?

    Promotional Packs are available at major grocery retailers and selected convenience stores across the United Kingdom and the Republic of Ireland, whilst stocks last and subject to availability.

  5. Where can I find my code?

    Codes are printed on the inside of the outer wrapper of promotional 4 packs and 6 packs of Müller Rice.

  6. How many points do I need to make a claim?

    A total of 12 points must be collected to make a valid claim. The Unique Code on a promotional 4 pack is worth 2 points and the Unique Code on a promotional 6 pack is worth 3 points.

  7. How do I use my codes to claim a Mini Basketball Hoop and Ball?

    To claim your Mini Basketball Hoop and Ball all you need to do is visit www.mullerrice.com and register your contact details. Once registered you can return to the site every time you purchase a participating 4 pack or 6 pack of Müller Rice up to the closing date for claims of 24 February 2017 and enter your Unique Code. Once you have collected 12 points, click ‘Submit’ and once we have validated your claim we will send your gift out.
  8. My Müller Rice pack didn’t have a code, what should I do?

    Please check that the pack is a participating Müller Rice 4 pack or 6 pack with the promotional flash message printed on the front. If it is a participating pack and does not have a code then please contact us at consumers(at)muller.co.uk for further assistance. Please allow 3 working days for us to respond to your query.

  9. The code on my Promotional Pack is damaged, what should I do?

    We are sorry if you are unable to read the promotional code printed on the inside of the outer wrapper of your promotional pack. Please email consumers(at)muller.co.uk for further assistance. Please allow 3 working days for us to respond to your query.

  10. My code doesn't work, what should I do?

    Please check that you have entered the code correctly. It must be entered exactly as it appears on the inside of the outer wrapper. Please note that a promotional code can only be used once. If it still doesn't work, please email consumers(at)muller.co.uk for futher assistance. Please allow 3 working days for us to respond to your query.

  11. The promotion has ended and I didn’t collect 12 points, can I still claim a Mini Basketball Hoop and Ball?

    Mini Basketball Hoops and Balls can be claimed between 03.10.16 and 24.02.17 only. Unfortunately gifts cannot be claimed outside of this timeframe and your codes will be become invalid after the closing date.
  12. How long will it take for my Mini Basketball Hoop and Ball to arrive?

    You should allow up to 28 days from the date of your valid claim for delivery.

  13. Is the Mini Basketball Hoop and Ball suitable for a child to play with?

    We would recommend that children should be supervised by an adult. The Mini Basketball Hoop and Ball is not suitable for children under 3.

  14. Can I claim more than one free Mini Basketball Hoop and Ball?

    You can claim up to a maximum of 2 Mini Basketball Hoops and Balls per household address, as long as you have registered and collected the necessary 12 points. Additional claims will not be fulfilled.

  15. How big is the Mini Basketball Hoop?

    The approximate measurements of the Mini Basketball Hoop and Ball are 230mm x 180mm.